Free Product
Free Product

Knowledge Base

The Free product coupon reward will generate a WooCommerce coupon that customers can use on their cart to get a free product (or product variation). Since it’s a WooCommerce coupon, it will follow the same rules than other coupons.

When the customer uses the coupon on the cart, WooRewards will add both the product and the discount coupon to the cart. If you selected more than one product to choose from, a popup will appear and let the customer choose the desired product.

Set up the reward

To add this reward, you first need to create a points and rewards system. If you haven’t already, please create one by following this part of the documentation.

Now that you are in the points and rewards system edition, you can add the reward

  • If you’re using a leveling points and rewards system, you have to create a level first. After creating a level, you’ll see the button to add the reward.
  • If you’re using a standard points and rewards system, make sure the rewards type is set to Rewards.

Follow these steps

Rewards Group
Click Add
Select Coupons
Select Free product
Click Next

In the popup, you’ll see a lot of options. Let’s detail them below so that you understand how to use them.

Reward Information

  • Title : The reward’s title. It will be displayed to customers on various widgets, emails and WooCommerce pages.
  • Description : The reward’s description. It will be displayed to customers on various widgets and emails.
  • Featured image : The reward’s image. Customers will see this when they receive a new reward email or inside rewards widgets.
  • Coupon Description : The WooCommerce coupon’s description. Every time customers unlock this reward, it will generate a WooCommerce coupon with that description.

Reward Settings

  • Points needed : The points needed in order to unlock that reward. You won’t see that information in leveling points and rewards systems as this value is set directly inside the level.
  • Send Reward email : Decide if customers receive an email when they unlock that reward or not. The default value is Yes.
  • Max Redeems : Define how many times this reward can be redeemed by customers. Leave empty or set to 0 for no limit.

Coupon options

  • Offered Product : Select which product(s) customers will receive with their order
  • Validity period : Check this box if you want to set a validity period for the generated coupon. If you check that box, you will have to set the period.
  • Exclusive reward : If you check this box, every time a reward coupon is generated, it will automatically exhaust any previous Exclusive reward coupon generated by this system held by the customer.
  • Usage Limit : How many times the generated coupon can be used before it is void. Default is 1 for single usage and 0 means unlimited.
  • Auto-apply on next cart : If you check this box, every time a reward coupon is generated, it will automatically be applied on the customer’s next order.
  • Also gives free shipping : If you check this box, this coupon will also let the customer get access to free shipping.
  • Minimum spend : The minimum cart amount needed to be able to use this coupon.
  • Maximum spend : The maximum cart amount to be able to use this coupon.
  • Individual use only : If you check this option, the coupon can’t be used with other WooCommerce coupons on the cart.
  • Exclude sale items : The coupon can’t be used on items on sale.
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