For each points and rewards system you create, you can set an expiration for the points. In this section, we’ll see the different points expiration possibilities. Finally, we’ll see how it impacts leveling points and rewards systems.

To set points expiration you have to edit one of your systems first. You can find your points and rewards system in this page :

Inside the system edition, you will find a group dedicated to points expiration.

Expiration for inactivity

If you use this method, customers will lose their points if they have no loyalty activity for a set period of time.

To enable the expiration, check the box and set the period of inactivity after which the points will expire. The following rules will apply :

• Every time a customer earns or spends points, he is counted as active and the period resets.
• If the customer has absolutely no activity for the set period, he will lose all his points.

Transactional expiration

If you enable this method, customers will lose their points if they don’t use them within a certain period of time.
You can compare this method to a first in → first out stock management rule. Customers always spend their oldest points and will lose them if they didn’t use them in time.
To enable the expiration, check the box and set the period after which the points will expire. The following rules will apply :

• Customers only lose the points they haven’t used during the period.
• For this method to work, you mustn’t set the date field which is used for the periodical expiration.

Periodical Expiration

If you enable this method, customers will lose unused points periodically. To enable the expiration, check the box and set the period after which the points will expire and the starting date.

The following rules will apply :

• Customers only lose the points they haven’t used during the previous period.
• For this method to work, you must set a value in the date field.