Product Review
Product Review

Knowledge Base

The Product review action rewards customers with a fixed amount of points when they leave a review for one of your products.


Customer review
The customer writes a review on a product
Review validation
The administrator validates or not the review
Points distribution
WooRewards checks if the review is valid and gives the points

WooRewards only gives points when a review is published. Depending on your settings, it will also give points only if the customer purchased the product first.

A product review can only give points if you use the WooCommerce’s standard review feature or the Customer Reviews for WooCommerce plugin. It won’t work if you use third party services like Trustpilot.

Set up the action

To add this customer action, you first need to create a points and rewards system. If you haven’t already, please create one by following this part of the documentation.

Now that you are in the points and rewards system edition, do the following

Follow these steps

Points Group
Click Add
Select Website
Select Product Review
Click Next

In the popup, you’ll see a lot of options. Let’s detail them below so that you understand how to use them.

Action to perform

  • Action title : Name of the action. Your customers will see this information on various places. You can rename it how you want.

Points settings

  • Earned points : The amount of points they will earn for placing the order.
  • Max Triggers : Defines how many times this action can be triggered by each user. Leave empty for unlimited times or set an integer value.
  • Cooldown : If you want, you can set a delay with this option. After earning points for a review, at least that amount of time must pass before the customer can earn points for reviewing a product again.

Options

  • Purchase required : Check this box to give points only if the customer purchased the product prior to reviewing it.

Set all the options you need and click the Save button when you’re done.

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