Free Version Support
If you're using the free version of one of our plugins, you can ask for support for the following reasons :
- Report a bug
- Basic plugin configuration
If you contact the support for another reason, your request will be dismissed by our support team.
Basic support's response time is 72 hours.
Pro Version Support
If you're using the pro version of one of our plugins, you can ask for support for the following reasons :
- Report a bug
- Help for plugin configuration
- Insights on how to best use the plugin
- Request a new feature
Pro support's response time is 24 hours.
Advanced Configuration
If you're using the pro version of one of our plugins, our team can help you with advanced configuration. You can send us a specification about the solution you want to set up on your website and our team will either send you guidelines or send you a quote.