Emails are send to customers when a request is created or its status changed.

Header and Footer

You can customize all emails sent to your customers. In addition, you can disable the mails you don’t want to send.

All your emails share the same header image and footer text. Therefore, you have to customize them in a separate place than other email parts.

Go to the following page

You will see 2 options to set :

• Header picture : Set the header picture that will be displayed on top of your emails.
• Footer text : Set the text you want to display on the footer of all emails. You can add links.

Styling

Each email is customizable. Set the following options :

• Subject : The mail’s subject. Choose a title that will draw your customer’s attention.
• Preheader : This short text (50-100 characters) is very useful. Most email clients will display this text right under the email subject before the recipient opens it. Therefore, it will help you to get your customer’s attention.
• Enabled : Decide if you want to send this email to your customers or not when they unlock a new reward.
• Styling Tool : Use the provided styling tool to customize the appearance of the email. You can modify some texts and add your own html code in some areas.

Under the email customization tool, you have the possibility to send a test email to the email address of your choice. Simply fill the email address and click on the Send test email button.

Templates

Created request

Confirm the recipient that his request has been created. Use the following shortcodes to display dynamic information :

• [request_date] : The request creation date
• [paid_date] : The request transfer date
• [update_date] : The last request update date
• [subtotal] : The amount the customer receive
• [fees] : The credit paid from the customer wallet as operation fees
• [total] : The total credit consumed on the customer wallet
• [method] : The requested gateway
• [status] : The current status of the request
• [last_note] : The last note added to the request by the administrator

Paid request

Inform the recipient that his request has been paid. Use the following shortcodes to display dynamic information :

• [request_date] : The request creation date
• [paid_date] : The request transfer date
• [update_date] : The last request update date
• [subtotal] : The amount the customer receive
• [fees] : The credit paid from the customer wallet as operation fees
• [total] : The total credit consumed on the customer wallet
• [method] : The requested gateway
• [status] : The current status of the request
• [last_note] : The last note added to the request by the administrator

Request canceled by user

Confirm the recipient that his request has been canceled. Use the following shortcodes to display dynamic information :

• [request_date] : The request creation date
• [paid_date] : The request transfer date
• [update_date] : The last request update date
• [subtotal] : The amount the customer receive
• [fees] : The credit paid from the customer wallet as operation fees
• [total] : The total credit consumed on the customer wallet
• [method] : The requested gateway
• [status] : The current status of the request
• [last_note] : The last note added to the request by the administrator

Request rejected by Administrator

Inform the recipient that you canceled his request. Use the following shortcodes to display dynamic information :

• [request_date] : The request creation date
• [paid_date] : The request transfer date
• [update_date] : The last request update date
• [subtotal] : The amount the customer receive
• [fees] : The credit paid from the customer wallet as operation fees
• [total] : The total credit consumed on the customer wallet
• [method] : The requested gateway
• [status] : The current status of the request
• [last_note] : The last note added to the request by the administrator