Order refunds

This documentation is for the WooVirtualWallet plugin

All orders paid with the virtual wallet can be refunded on the wallet.

Partial or full order refund

If an order was paid using the Virtual Wallet, you can issue a refund on the wallet, either partially or fully.

If you want to issue a refund on the wallet, follow this procedure.

First, you need to go to WooCommerce → Orders and edit the order you want to refund.

In the order page, click on the Refund button that you will find under the products list :

After clicking the button, you will see the WooCommerce refund options. Select the desired refund options. In the end, click on the Refund via Virtual Wallet button :

That’s it, the customer’s wallet has been credited with the refunded amount.

Partial payment refund

If a partial payment was made on an order, you have the possibility to refund the amount spent on the order when the order is refunded.

Go to WooVirtualWallet → Settings → Partial Payment :

Select the orders status for which partial payments will be refunded. If an order is set to a selected status, all wallet money spent on that order will be refunded on the wallet.