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Order refunds

All orders paid with the virtual wallet can be refunded on the wallet.

Partial or Full Refund

If you want to issue a refund on the wallet, follow this procedure. First, you need to go to WooCommerce → Orders and edit the order you want to refund.

In the order page, click on the “Refund” button that you will find under the products list :


After clicking the button, you will see the WooCommerce refund options. Select the desired refund options. In the end, click on the “Refund via Virtual Wallet” button :



That’s it, the customer’s wallet has been credited with the refunded amount.


Wallet partial payment refund

If partial payment is enabled on your website, customers have the possibility to pay with multiple methods. If you have to refund an order partially paid with the wallet, you have the possibility to refund the partial payment. Go to WooVirtualWallet → Settings → Partial Payment :


Select the orders status for which partial payments will be refunded. If an order is set to a selected status, all wallet money spent on that order will be refunded on the wallet.

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