Skip to content
  1. Home
  2. Docs
  3. WooRewards
  4. Loyalty Systems
  5. Points expiration

Points expiration

In WooRewards Pro, you will find multiple points expiration methods. For each loyalty system, you can choose if loyalty points can expire or not. Here are the 3 methods at your disposal.

To set up points expiration, go and edit a loyalty system. On the top right, enable the . You will now find the points expiration settings inside the Earning Methods section.

 


Inactivity Expiration

If you enable this method, customers will lose their points after an inactivity period.

  • Everytime a customer earns or spends points, he resets his inactivity period.
  • The customer will lose all his points if he has no activity for the selected period.

 

Example : John earned 300 points on January 1st and spent 50 points on January 15. With the above settings, he will lose all his remaining points on April 15.


Transactional Expiration

If you enable this method, customers will lose their points if they don’t use them within a certain period of time.

  • Customers only lose the points they haven’t used during the period.
  • For this method to work, you mustn’t set the date field which is used for the periodical expiration.

Example : John earned 300 points on January 1st and spent 50 points on January 15. He then earned 100 points on February 2. With the above settings, on October 1st, he will lose 250 points. On November 2, he will lose 100 points.


Periodical Expiration

If you enable this method, customers will lose unused points periodically.

  • Customers only lose the points they haven’t used during the previous period.
  • For this method to work, you must set a value in the date field.

Example : John earned 300 points on January 1st and spent 50 points on January 15. He then earned 100 points on May 2. With the above settings !

  • on January 1st, the event is triggered and nothing happens.
  • on April 1st, the event is triggered and nothing happens.
  • on July 1st, the event is triggered and the customer loses 250 points.
  • on October 1st, the event is triggered and the customer loses 100 points.
Scroll To Top