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Initial Setup and Support


After the initial setup, there are several options to setup before creating your first Points and Rewards system.


Go to WooRewards -> Features and set the following settings :

  • Include taxes : By default, WooRewards doesn’t include taxes when calculating earned points. If you check this box, it will.
  • Order statuses for points : By default WooRewards adds points when orders have the Processing status. You can select here the statuses for which you want to give the points. Points are only given once per order, even if you set more than one status. We recommend to use the Complete status.

When this is done, you’re ready to create your loyalty program by following one of our tutorials.

If you’re not sure on how to proceed or if you want some help to set up your loyalty program, don’t hesitate to contact our support team.

Instructions to contact the support

Click on the Admin Menu on the top right and select the Support option in the menu.

You will be redirected to the Support screen.

Follow the instructions and fill the support form to send your request.


You will receive an answer within 24 hours with detailed instructions on how to setup your loyalty program.

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