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Points Expiration Reminder

This documentation is for the WooRewards plugin

Customers will receive this email every time points are about to expire.

To customize this email, go to WooRewards → Appearance → Emails → Points Expiration Reminder.

Set the following options :

  • Subject : The mail’s subject. Choose a title that will draw your customer’s attention.
  • Preheader : This short text (50-100 characters) is very useful. Most email clients will display this text right under the email subject before the recipient opens it. Therefore, it will help you to get your customer’s attention.
  • Days before points expiry to send the reminder email : The reminder system will send emails to your customers to warn them about the deadline of their loyalty points. Set an empty or 0 value if you don’t want to send reminder emails.
  • Styling Tool : Use the provided styling tool to customize the appearance of the email. You can modify some texts and add your own html code in some areas.



This email only works for inactivity points expiration. You can’t use that email if you’re using transactional or periodical points expiration.



Under the email customization tool, you have the possibility to send a test email to the email address of your choice. Simply fill the email address and click on the Send test email button.

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