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Partial Refund Reward

This documentation is for the WooRewards plugin

This add-on adds a new reward type to WooRewards, the Partial Order Refund.

Installation and activation

First, you have to purchase the add-on. Since it’s a premium add-on, you can’t install it directly. Therefore, go to Woorewards Add-ons and purchase the add-on. Then, download the zip file (link in the order confirmation) and install it like a new plugin.

After the installation, go to MyRewards → System → License management and enter your license key (also received in the order confirmation). That’s it, you’re good to go.

How the reward works

It’s important to understand how the reward works before using it. When customers unlock this reward, it will automatically process a partial refund on their last order.

This reward is particularly useful if you want to reward customers after they placed an order. In addition, you can use it if you don’t expect them to place new orders but still want to reward them if they bring new customers for example.

WooCommerce Subscriptions Use

This reward lets you be very creative if you combine it to WooCommerce Subscriptions. For example, it lets you give “discounts” on subscription renewals by issuing a partial refund immediately after the renewal happens.

Examples

Here are some examples of how you can use this add-on with WooCommerce Subscriptions :

  • Discount every X renewals : Set a partial refund that only happens every 6 renewals → Pay 5 months, the 6th month is free !
  • Permanent discounts on renewals after X subscriptions : Buy 3 subscriptions and get 20% on all renewals !
  • Higher discounts over time : After 1 year, get 5% on subscription renewals, after 2 years, get 10% !

If you want help to set your system up, please contact our support team

Setup the reward

Go to WooRewards → Points and Rewards and select a Points and Rewards system to edit.

In the new window, go into the Rewards or Levels and Rewards group.

In the rewards list (or inside a level), click the Add button and select Fixed/Percentage discount from the Miscellaneous category.

Click the Next button.
There are a lot of options available, we’ll look at each of them in detail so that you know which ones to use :

Reward Information

  • Title : The reward’s title. Customers will see this on various widgets, emails and WooCommerce pages.
  • Description : The reward’s description. Customers will see it on various widgets and emails.
  • Featured image : The reward’s image. Customers will see this when they receive a new reward email or inside rewards widgets.
  • Coupon Description : The WooCommerce coupon’s description. Every time customers unlock this reward, it will generate a WooCommerce coupon with that description.

Reward Settings

    • Points needed : The points the customer needs in order to unlock that reward. You won’t see that information in leveling points and rewards systems as this value is directly inside the level.
    • Send Reward email : Decide if customers receive an email when they unlock that reward or not. The default value is Yes.

Refunding Settings

  • Limit Period : After that period, refund is no longer possible. See your shortest Gateway limitation
  • Computing type : Select if the refund’s amount is a percentage of the order total or a fix amount.
  • Value : The refund value (percentage or fix amount)
  • Max amount : Max amount you want to refund. If multiple refunds happen on the same order, the total refund can’t exceed this value
  • Max percent : Same as above but in percentage
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